Returns & Refunds
Returns & Refunds
For your convenience, we have set out on this page a brief user-friendly summary of the terms that apply to any returns and cancellations you may wish to make. However, it is important that you read and understand our full set of sales "Terms and Conditions'" as these are the terms that will apply to the contract made between you and us (in other words, it takes priority over this web page), and it also contains explanations of what the capitalised words below mean.
Returning Parts that are defective
We offer a 24 Months on all our Parts. You should review the full set of sales terms, because these outline situations under which the Warranty will not apply.
If the Warranty does apply, and there is a material defect with the Parts, you will be able to return the Parts to us during the Warranty Period (and we will cover any reasonable costs you incur in returning the Parts to us).We will either repair or replace the defective Parts, or give you a refund for the price of the defective Parts. However, you will need to complete and send to us the "Return form".
Returning Parts that are not defective
If the Parts are not defective, but you wish to return them anyway, you may only do so within 45 days from the date the Parts were delivered to you (and you will be responsible for all costs incurred in returning the Parts to us). We will give you a refund for the price of the Parts. However, you will need to complete and send to us the "Return form"
Special Order Parts
Once you have placed an Order for Special Order Parts, you have 14 days from the date of the Order to change your mind and cancel your Order. This is known as the "cooling-off" period, and during this period we may or may not proceed to purchase your Special Order Parts from our suppliers. In other words, we may wait until the cooling-off period has expired before proceedings to purchase your Special Order Parts from our suppliers.
If you do not cancel your Order within the cooling-off period, or you expressly told us to proceed with the purchase of the Special Order Parts despite the cooling-off period not having expired, then you will not be able to return the Special Order Parts to us under any circumstances (unless there is a defect with them). You will be liable to us for the full price of the Special Order Parts.
We may take a Deposit from you to secure a later delivery of the Exchanged Parts or to cover the situation where the Exchanged Parts you have provided are not complete or cannot be economically reconditioned.
On the 30th Business Day after the Exchanged Parts are delivered to us by you, we will give you back the Deposit (so long as you have also completed the "Return form". However, if the Exchanged Parts are not delivered to us by you within 40 Business Days of us have agreed that you would send the Exchanged Parts to us, you will automatically forfeit the Deposit and we will keep it. You will no longer be required to send us the Exchanged Parts .
If, once the Exchanged Parts have been delivered to us by you, we determine that the Exchanged Parts are not complete or cannot be economically reconditioned, we may keep the Deposit and return the Exchanged Parts to you.
Cancelling Services that are faulty
We commit to providing the Services in accordance with certain standards. You should review the full set of sales terms, because these outline what these standards are and the situations under which these standards will not apply.
If, during the provision of the Services, you contact us and inform us you wish to cancel the Services because the Services are not being provided to the standards that we have committed to, then we will either repair or fix any defect (free of charge), or refund the amount paid for the part of the Services that are defective.
Cancelling Services that are not faulty
If the Services are not defective, but you wish to cancel them anyway, you may only do so within 45 days from the date we commenced the Services.
We will refund any payment you have made to us for that part of the Services which have not yet been performed. However, you will remain liable to pay us the full price for Services that we have performed which are not defective, and we will be entitled to make any deductions necessary from amounts you have already paid us for Services that have been properly performed.
Please note that BRABO will not cover any labour costs or consequential loss incurred due to any incorrectly supplied or faulty Parts . For more information on this and other terms please refer to our "TERMS AND CONDITIONS".