Frequently asked questions
Ordering
Ordering parts through our webshop is fast, simple, and secure:
- 1. Find your parts
Use the search function or browse through our categories to quickly find the correct parts for your Rolls-Royce or Bentley. - 2. Check compatibility
Always review the product description and verify your chassis number. Not sure? Send it to us — we are happy to check it for you. - 3. Add to cart
Select the correct quantity and add the parts to your shopping cart. - 4. Proceed to checkout
Enter your billing and shipping details and choose your preferred shipping and payment method. - Important: If you are a company within the EU and have a VAT number for intra-community transactions, please include it. We cannot reverse the transaction if you have forgotten to include your VAT number.
- 5. Confirm your order
Complete the payment and receive your order confirmation instantly by email. - 6. Fast processing & shipping
Most orders are processed within 1–2 working days. In-stock items are often shipped the same day.
It is highly recommended to create an account but it is not required. You can simply select the "Checkout as guest" option. However the same information is needed as a guest as for creating an account.
Because we pack orders quickly, it is not possible to change your order.
You will receive a confirmation email with a tracking number.
Payment & Shipping
We offer several secure payment methods, which are displayed during checkout. The option bank transfer can take up to 3days.
Prices can be displayed either including or excluding VAT, depending on your country of residence. The correct VAT rate will be applied automatically during checkout.
Yes. Shipping costs are calculated based on weight and/or volume and are displayed immediately before you complete your checkout.
We ship our packages via UPS.
Orders are processed and shipped as quickly as possible. For parts in stock ordered before 2:30 PM, we aim to ship the same day.
Delivery times depend on the chosen shipping service (Standard or Express) and the destination country:
- Netherlands, Belgium, and Germany: 1–2 business days
- Other EU countries: 2–4 business days
- Worldwide: 3–7 business days
You will always receive a tracking number after your order has been shipped.
While we usually deliver via our carrier, it is possible to collect your order personally from our warehouse only by prior appointment and confirmation.
Orders are shipped once all items are available. If you prefer partial shipment, please contact us by email. Additional shipping costs may apply.
Yes, a link with your tracking number can be found in your confirmation email. You will receive this once your package has been shipped.
Products & Availability
No, not all parts are kept in stock. Our inventory consists of a mix of stock items and parts that are available to order.
Each product on our website clearly indicates its availability using a stock status:
- In stock (ready for immediate dispatch)
- Available to order (with estimated delivery time)
- Backorder or unavailable
With over 100,000 parts in our system, we aim to supply both readily available items and parts sourced on request.
See also our Webshop.
If a part is not in stock, it may still be available to order with an estimated delivery time. This will be indicated on the product page.
If you order a quantity that is not fully in stock, the following message will be shown:
“We don't have as many items as you requested, but we'll order the remaining.”
Orders will be shipped once all items are available. If you prefer partial shipment, please contact us by email. Additional shipping costs may apply.
If the item is on backorder or unavailable, please contact us for availability or possible alternatives.
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Genuine
Supplied directly by Rolls-Royce or Bentley, presented in original branded packaging and built to factory specifications. -
Original Equipment Manufacturer (OEM)
Manufactured by the original supplier to the factory, offering the same quality and specifications as genuine parts, but without the official branding. -
Reconditioned
Original components that have been carefully restored, tested and brought back to full working condition by specialists. -
BRABO Parts
Parts developed, improved, or carefully selected by BRABO, combining proven reliability with a more cost-effective solution without compromising on quality.
An exchange part is a reconditioned component supplied on the condition that your old unit is returned.
A surcharge (core charge) is added to the price of the part. Once your original old unit has been returned and approved for refurbishment, this surcharge will be refunded.
Please note that the inspection and processing of returned units typically take around 1-2weeks.
- Green – In stock Item is in stock and ready for immediate dispatch.
- Yellow – Available to order Item is not in stock but can be ordered. Estimated delivery time: 3–7 days.
- Red – Backorder Item is currently unavailable. Delivery time on request.
- Black – NLA (No Longer Available) Item is no longer available.
Most parts on our website are categorized according to the chassis number structure we have created. Please follow this structure carefully when selecting parts to ensure compatibility. If you are unsure which part you need, please contact us with your chassis number and details. Our team will assist you in identifying the correct part.
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Part number
This is the main reference number used for the product. It can be either a BRABO reference number or an original manufacturer part number (e.g. Rolls-Royce or Bentley). -
Alternative numbers
These are original manufacturer numbers or equivalent reference numbers used by Rolls-Royce, Bentley, or other suppliers.
All listed numbers refer to the same part and can be used for identification or cross-referencing. You can use any of these numbers to search for the correct part on our website.
The shop categorizes parts by era: 1945–1955, 1955–1965, 1965–1980, 1980–2003, 1998–2010, and modern models (2003–present) like the Phantom, Continental GT, and Bentayga.
Items can be returned according to the terms and conditions found on our Returns & Refunds page.
Workshop & Services
We provide a comprehensive range of specialist workshop services for Rolls-Royce and Bentley motor cars. Each project is approached with the highest level of care and attention to detail. Please contact us to discuss your specific requirements.
Yes, we also work on modern Rolls-Royce and Bentley models. Our technicians are specially trained and equipped with the dedicated tools required for these vehicles.
We also have access to the official factory software directly from Rolls-Royce and Bentley, allowing us to carry out diagnostics, maintenance, and repairs to the highest standard.
Yes, Brabo offers customized transportation services for your car.
Yes, workshop visits are by appointment. Please email to andre@braboparts.com to schedule a suitable date.
This depends on the type of work and parts availability. We will provide an indication after reviewing your request.
General & Company
A specialized partner for post-war Rolls-Royce and Bentley motor cars with nearly 50 years of experience in maintenance, repair, and parts. See for more about us.
Arnoudstraat 17, 2182 DZ Hillegom, The Netherlands. See also our contact page.
- Monday – Friday: 09:00 – 18:00
- Saturday: 12:00 – 17:00 (parts department closed)
- Sunday: Closed
- Email: info@braboparts.com
- Website: www.brabocars.com