Frequently asked questions

Ordering &Delivery

How quickly will my order be delivered?

Orders are processed and shipped as quickly as possible. For parts in stock ordered before 2:30 PM, we aim to ship the same day.

Delivery times depend on the chosen shipping service (Standard or Express) and the destination country:

  • Netherlands, Belgium, and Germany: 1–2 business days
  • Other EU countries: 2–4 business days
  • Worldwide: 3–7 business days

You will always receive a tracking number after your order has been shipped.

How does the ordering process work?

Ordering parts through our webshop is fast, simple, and secure:

  • 1. Find your parts
    Use the search function or browse through our categories to quickly find the correct parts for your Rolls-Royce or Bentley.
  • 2. Check compatibility
    Always review the product description and verify your chassis number. Not sure? Send it to us — we are happy to check it for you.
  • 3. Add to cart
    Select the correct quantity and add the parts to your shopping cart.
  • 4. Proceed to checkout
    Enter your billing and shipping details and choose your preferred shipping and payment method.
  • Important: If you are a company within the EU and have a VAT number for intra-community transactions, please include it. We cannot reverse the transaction if you have forgotten to include your VAT number.
  • 5. Confirm your order
    Complete the payment and receive your order confirmation instantly by email.
  • 6. Fast processing & shipping
    Most orders are processed within 1–2 working days. In-stock items are often shipped the same day.
Can I pick up my order in person?

While we usually deliver via our carrier, it is possible to collect your order personally from our warehouse only by prior appointment and confirmation.

Do I need to create a customer account to place an order?

It is highly recommended to create an account but it is not required. You can simply select the "Checkout as guest" option. However the same information is needed as a guest as for creating an account.

Can I change or cancel my order before it is shipped?

Because we pack orders quickly, it is not possible to change your order.

What happens after my order is processed?

You will receive a confirmation email with a tracking number.

Payment & Shipping

Which payment methods are available?

We accept iDEAL, Trustly, PayPal, Google Pay, Credit Card, and Bank Transfer (this can take up to 3 days).

Do I have to pay shipping costs?

Yes. Shipping costs are calculated based on weight and/or volume and are displayed immediately before you complete your checkout.

Which carrier is used for shipping?

We ship our packages via UPS.

How long is the delivery time?

Orders are processed and shipped as quickly as possible. For parts in stock ordered before 2:30 PM, we aim to ship the same day.

Delivery times depend on the chosen delivery method (Standard, Saver or Express) and the destination country:

  • Netherlands, Belgium, and Germany: 1–2 business days
  • Other EU countries: 2–4 business days
  • Worldwide: 3–7 business days

You will always receive a tracking number after your order has been shipped.

Can I track my order?

Yes, a link with your tracking number can be found in your confirmation email. You will receive this once your package has been shipped.

General Questions

What is Brabo Cars?

A specialized partner for post-war Rolls-Royce and Bentley motor cars with nearly 50 years of experience in maintenance, repair, and parts. See for more about us.

Where is Brabo Cars located?

Arnoudstraat 17, 2182 DZ Hillegom, The Netherlands. See also our contact page.

What are the opening hours?
  • Monday – Friday: 09:00 – 18:00
  • Saturday: 12:00 – 17:00 (parts department closed)
  • Sunday: Closed
What parts are available?

Over 100,000 parts are in stock, ranging from Genuine and OEM to reconditioned and Brabo-specific parts. See also our Webshop.

Which models are covered?

The shop categorizes parts by era: 1945–1955, 1955–1965, 1965–1980, 1980–2003, 1998–2010, and modern models (2003–present) like the Phantom, Continental GT, and Bentayga.

Are prices inclusive of tax?

The webshop allows you to toggle between prices including or excluding VAT depending on your country of residence.

Workshop & Services

What technical services does Brabo offer?

Routine maintenance, purchase inspections (PPI), and full overhauls of engines, gearboxes, steering boxes, and hydraulic systems.

Do they offer cosmetic care?

Yes, professional car detailing is available to restore paintwork and remove surface scratches.

Is vehicle transport available?

Yes, Brabo offers customized transportation services for your car.

Orders & Account

Do I need an account to order?

No, you can check out as a guest, but creating an account allows you to track order history and shipping status.

What is the return policy?

Items can be returned according to the terms and conditions found on our Returns & Refunds page.

What is the best way to contact BRABO?